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Deposit Still Not Credited
Deposit Still Not Credited

Understand the potential causes and steps you can take if your deposit is delayed on Gamba.

Updated over a week ago

Common Causes for Delayed Deposits

There's no need to fret if your crypto deposit doesn't immediately appear in your Gamba account. This delay can occur due to several common reasons. Rest assured, you can check the status of your transaction at any time under Transactions > Deposits in your Gamba account.

1. Blockchain Network Delays

The most frequent cause of deposit delays is congestion on the blockchain network. Such congestion can slow down transaction processing times, causing delays that could range from mere minutes to several hours, depending on the extent of congestion and the specific blockchain/crypto used. We try our best to mitigate this with our instant deposits feature.

2. Transaction Fees

Sometimes, delays can occur due to transaction fees. Cryptocurrencies often require a transaction fee for processing the transaction. If the paid fee is low, the network may take longer to confirm and process the transaction.

3. Incorrect Wallet Address or Missing Tag

Accidentally sending crypto to an incorrect wallet address or on the wrong chain can also result in deposit delays. The transaction could get sent to the wrong address or fail to process in our wallet. It's always crucial to double-check the address and chain before initiating any crypto transactions.

What To Do If Your Deposit Is Delayed

If your deposit hasn't appeared in your Gamba account within a reasonable timeframe, don't hesitate to reach out to our customer support team. They can investigate the issue and provide an update on your deposit's status.

To contact our customer support team, email us at [email protected] or engage with our 24/7 live chat support. We're here to ensure your gaming experience on Gamba is smooth and enjoyable.

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