At times, you may need to provide your transaction id (also known as a transaction hash or TxID) for troubleshooting purposes, particularly if your deposit has not yet been credited. This id is a unique string that identifies your particular transaction in the blockchain, and it's the first thing the Gamba support team will need when addressing your issue. Here's how to find it:
Steps to Find Your Transaction Hash
Start by going to the history or transactions section of your external wallet, the one you used to send the funds to Gamba.
Look for the transaction that was directed to your Gamba deposit address. It should be listed with other recent transactions.
Once you find it, there should be an option to view more details. Depending on your wallet's interface, it might be a clickable link or a button that says "details" or "view transaction."
Upon clicking, you'll be directed to a page with a lot more information about the transaction. This page might be within your wallet, or it might be on a public blockchain explorer website.
The transaction hash will be listed somewhere on this page. It's a long string of letters and numbers, and it should look something like this:
6146ccf6a66d994f7c363db875e31ca35581450a4bf6d3be6cc9ac79233a69d0
Alternatively, the hash may be provided as part of a URL from the crypto explorer, like this: https://etherscan.io/tx/0x2446f1fd773fbb9f080e674b60c6a033c7ed7427b8b9413cf28a2a4a6da9b56c
For any additional questions or concerns, don't hesitate to contact our support team at [email protected] or via our 24/7 live chat. We're always here to ensure your experience at Gamba is as seamless and enjoyable as possible.