Making a withdrawal should be as simple and straightforward as possible. However, sometimes you might notice that your withdrawal request takes longer than expected. In such cases, understanding the different stages of the withdrawal process can help provide clarity and reassurance.
To check the status of your withdrawal, navigate to the 'Transactions' page, then the 'Withdrawals' section. The 'State' column will show you the current status of your withdrawal.
Here's what each state means:
Pending: Your withdrawal is being processed. Sometimes, it might remain in this state for a while. This can occur when the blockchain of the specific coin being withdrawn is experiencing congestion.
Pending Manual Review: If your withdrawal is marked as 'Pending Manual Review', it indicates that your transaction has triggered one of our red flags for security reasons. In such a case, our Anti-Fraud department conducts a manual review. This process is typically completed quickly. Once reviewed, your transaction will move to 'Pending' mode, and then to 'Confirmed' once the withdrawal reaches you. If the review leads to a rejection of your withdrawal, the state will change to 'Failed', and we will provide an explanation for the rejection.
Confirmed: When your withdrawal state shows as 'Confirmed', it means that the process has been completed and you should have received your funds.
Failed: This state is rare but it can occur if there's an issue with the blockchain of the coin you're trying to withdraw. If this happens, please reach out to us so we can help resolve the situation.
At Gamba, we strive to make the withdrawal process as seamless as possible, while ensuring maximum security. If you have any questions or concerns, don't hesitate to reach out to us at [email protected] or via our 24/7 live support chat. Our team is always ready to assist you!