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Why Is My Bet Taking a Long Time to Settle
Why Is My Bet Taking a Long Time to Settle

Understanding what could cause a delay in bet settlement and what to do in such instances.

Updated over a week ago

At Gamba, we strive for quick and efficient bet settlements. In the majority of cases, bets are settled within 30 minutes after the end of an event. However, there could be instances when this process might take slightly longer than usual. This article aims to explain why this can happen and how you can respond.

Factors Influencing Bet Settlement

We rely on several factors for bet settlement. These can occasionally cause delays. Here's what could be causing a delay in the settlement of your bet:

  1. Official Result Delays: We obtain the results of an event from official sources. If these sources take longer than usual to confirm results, it may cause a delay in bet settlement.

  2. Data Feed Issues: We may experience a temporary loss of feed from our results provider. This could result in a delay in bet settlement.

  3. Technical Errors: Rarely, technical errors within our systems can lead to delays in bet settlement.

What You Can Do

If your bet has not been settled after 30 minutes from the end of the event, we encourage you to contact our support team. To assist us in providing a quick resolution, we ask you to provide the Ticket ID for your bet.

You can access your Ticket ID by following these steps:

  1. Click on "My Bets" on the Gamba Sportsbook platform.

  2. Navigate to "Active Bets."

  3. Find and copy the Ticket ID for the bet in question.

By providing us with this information, we can respond to your query more efficiently, minimizing your wait time.

We understand that delays can be frustrating and we always aim to minimize them. Our team works diligently to ensure a smooth betting experience on Gamba. Thank you for your understanding and cooperation in these instances. If you have any further questions or need more help, our support team is always ready to assist you at [email protected] or through our 24/7 live chat.

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